Privacy Policy

Welcome to Japan - Privacy Policy

Last Updated: 2 June 2026

At Welcome to Japan, we value your privacy and are committed to protecting your personal information. This policy explains, in simple terms, how we collect, use, and protect your data when you use our website or book a tour with us.

1. Information We Collect

We collect the following information when you make a booking, contact us, subscribe to our updates, or participate in one of our services.

Personal Information

We will collect:

Your name, email address, and phone number
Payment details (processed securely through our payment provider. We do not store your card information)
Basic information related to your booking, such as tour date, participant numbers, and booking preferences
Information you voluntarily provide when contacting us or making enquiries

Anonymous Demographic & Market Research Information

As part of our booking process, we will also collect certain non-identifiable information, including:

Age range
Country of residence
Travel style (solo traveller, couple, family, friends, group, etc.)
First-time or repeat visitor status
Travel interests (food, culture, history, anime, nature, outdoor activities, and similar interests)
General travel budget category
How you heard about Welcome to Japan (for example, social media, search engines, online advertising, travel platforms, referrals, or recommendations from friends and family)

This information is collected in a non-identifiable format and is used for demographic analysis, service improvement, business planning, marketing research, and understanding how guests discover our services.

Completion of certain demographic questions will be required in order to complete a booking through our website.

2. How We Use Your Information

We use your information only to:

Process and confirm your booking
Communicate with you about your tour, booking, or enquiries
Improve our services and guest experience
Share updates or promotions (only if you have opted in)
Better understand the types of travellers who join our tours
Improve future tour offerings and guest experiences
Improve our website content, booking process, and marketing communications
Understand travel trends, guest interests, and visitor behaviour
Understand which marketing channels and referral sources are most effective in helping travellers discover our tours

We will never sell or rent your personal information to third parties.

3. Data Sharing

We only share your information when reasonably necessary to provide our services.

For example, we may share information with:

Secure payment processors
Tour guides operating your booked experience
Service providers assisting with booking administration or customer support

We may also share limited information if required by law, government authorities, emergency services, insurers, or legal processes.

Anonymous demographic and market research information will only be analysed internally by Welcome to Japan to help improve our services and marketing efforts. This information is not sold to third parties and is not used to personally identify individual guests.

4. Data Storage and Security

Your data is stored securely and only for as long as necessary to provide our services, meet legal obligations, resolve disputes, or protect our legitimate business interests.

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

Anonymous demographic and market research information may be retained for longer periods to assist with business planning, service improvement, marketing analysis, historical trend reporting, and future product development.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal information where appropriate
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@welcometojpn.com.

6. Photography & Media

During our tours and experiences, guides may occasionally take photos or short videos to capture the experience and showcase our tours on our website, social media channels, and promotional materials.

If you would prefer not to appear in any photographs or videos, simply let your guide know before or during the experience and we will respect your wishes.

Guests who ask guides to take photographs using the guest's own mobile phone, camera, or personal device remain responsible for their own equipment at all times.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, legal requirements, or website functionality.

Any updates will be published on this page and the latest version will always apply.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can reach us anytime through the contact form on our website or by email at: info@welcometojpn.com

Thank you for trusting Welcome to Japan with your travel experience. We are committed to handling your information responsibly and transparently.