Frequently Asked Questions

Our walking tours usually run for around 2 to 2.5 hours and cover roughly 2 to 3 kilometres at a relaxed walking pace. We keep things light and easy with stops for stories, photos, toilet breaks, and a little free-time along the way. You don’t need to be an athlete to enjoy!

Comfort is key! We recommend wearing comfortable walking shoes and dressing for the weather. Bring a bottle of water, sun protection for warmer days, and an umbrella or raincoat if the forecast looks wet. A small backpack for personal items is totally fine too.

Yes, absolutely. Our tours run rain or shine. It’s all part of the adventure! If the weather turns truly extreme and we need to cancel for safety reasons, we’ll refund your tour in full (minus any processing fees) or help you rebook for another day.

If we decide to cancel due to unsafe weather or conditions beyond our control, we’ll let you know as soon as possible and offer a full refund (minus processing fees) or the chance to reschedule. If it’s just a bit of rain or cold, the tour will go ahead. So please come prepared!

We totally understand that travel plans can get hectic, but unfortunately we can’t hold up the group once the tour starts. If you arrive more than 5 minutes late, we’ll need to begin without you to respect our other guests and the schedule. There’s no refund for missed tours, so we recommend aiming to arrive 10 to 15 minutes early, just to be safe.

No problem - life happens! If you cancel: • 7+ days before your tour, you’ll get a full refund (minus processing fees). • 3 to 6 days before, you’ll receive a 50% refund. • Within 48 hours, unfortunately no refund can be given. If you’d like to reschedule, please email us at info@welcomejpn.com.(mailto:info@welcomejpn.com) at least 7 days before your tour, and we’ll do our best to move you to a new date depending on availability.

Our tours are relaxed and friendly, and we welcome guests of all ages! However, please note that we walk up to 3 km, and some areas may include steps or uneven ground. If you or someone in your group has limited mobility, let us know in advance so we can recommend the best options.

We like to keep things small and personal - usually between 6 and 12 guests per group. This way, everyone can hear, chat, and enjoy the experience without feeling rushed or crowded.

Each tour is a little different! Please check your tour description for details on what’s included. Some of our experiences include snacks or street food tastings, while others may recommend bringing a little extra cash for optional treats or souvenirs.

All payments are made securely online at the time of booking. Once payment is complete, you’ll receive a confirmation email right away. Just show up at the meeting point and your name will be on our list. There's no need to print anything!

Yes! We love creating custom experiences for friends, families, or small groups. Just send us an email at info@welcometojpn.com (mailto:info@welcometojpn.com)with your dates, interests, and group size, and we’ll get back to you with some ideas and pricing.

All of our tours are conducted in English. We’ll occasionally offer bilingual or Japanese tours in the future. Stay tuned on our website or social media for updates!

Of course! You’re welcome (and encouraged!) to take photos and videos throughout the tour. Our guides often take a few photos too, which we sometimes share on our social media. If you’d prefer not to appear in any pictures, just let your guide know before we start.

Tips aren’t included, but they’re always appreciated if you enjoyed your experience! It’s completely optional. The best tip you can give is a smile and a kind review afterward :)

If you have any questions about these FAQs, you can reach us anytime through the contact form on our website, or via email at info@welcometojpn.com.(mailto:info@welcometojpn.com) Whether it’s a quick question, a change in your plans, or feedback after the tour, we’re always happy to hear from you!